We ask users to secure their accounts with a strong password and to avoid sharing credentials with third parties. Two-factor authentication is available and recommended for enhanced protection. Regularly updating your password helps reduce vulnerability to unauthorized access.
If you suspect unauthorized activity, contact our support immediately and follow the account recovery procedure. We will verify your identity and secure the account before allowing changes to personal information or payment methods. This process is designed to protect both the user and the integrity of the platform.
If you forget your password we provide a secure reset flow that uses your registered email to confirm identity. For account recovery that requires additional verification we may request identity documents and match them to your registration data. This helps ensure that account access is restored to the rightful owner only.
We process verification documents confidentially and only retain the information required by regulation. Once verification is complete, normal access and withdrawal functions are restored. Our support team will keep you informed throughout the recovery process.
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We advise keeping software and devices up to date to minimize security risks. Avoid using public or unsecured Wi-Fi when logging into your account, or use a trusted VPN when necessary. Regularly review your transaction and login history to identify any unusual behavior early.
Our automated systems notify users of logins from new devices and locations, allowing prompt action if required. If you receive an unexpected security notification, review it carefully and follow the provided guidance to secure your account. We maintain strict internal controls to investigate and resolve incidents swiftly.
We provide specialized support for login and security issues to ensure a fast and safe resolution. Our team verifies account ownership through secure channels and guides users through recovery steps. We prioritize confidentiality and only request necessary information for verification.
Support responses include clear instructions on how to complete necessary actions and estimated timeframes. If additional documentation is required, we explain what is needed and how to submit it safely. Our objective is to restore access while preserving security and compliance.
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We treat your personal data with the highest level of care in line with applicable privacy laws. Personal and verification data are stored securely and are used only to provide services and to meet legal obligations. Users can request details about how their data is processed and stored at any time.
Access to personal data is restricted and logged to prevent misuse. We employ encryption at rest and in transit to ensure confidentiality. Our privacy policy explains data retention, user rights and contact points for privacy inquiries.
Use the password reset link on the login page to receive instructions by email. If further verification is necessary, follow the secure prompts to restore access.
After logging in, navigate to account security settings and follow the steps to enable two-factor authentication using an authentication app or SMS verification.
Contact our support team and complete the verification steps. We will review your information and assist in restoring access securely.
No. We never share login information with third parties. All account access is protected and only used to provide services and ensure security.
